On the move in day, our clerk meets and greets the new tenants at the property to complete the check in process. We go through the inventory report with the tenant ensuring they understand it fully, the idea is that an agreement is reached as to the condition of the property. Before handing over the keys obtaining signatures we also check and record the meter readings.
Finally we explain the checkout procedure, regarding the responsibilities of damages and maintenance of the property. Once we all in agreement our bespoke tablet software will then provide a seamless sign of process from the tenants – if for any reason the tenants are not available we even deliver keys locally for them to collect. Once the report has been completed it is sent to all relevant parties within our 24-48 hours turnaround time.